F A Q

MyJapanTours is a wholly owned division of Indigo Business Solutions , a company based in Kobe – Japan.

Our local guides are either Japanese or long term residents of Japan. We select our guides not only based on their knowledge of the area and the itinerary that they’re entrusted with but also for their personality and desire to ensure you have a great time in Japan. All our guides speak English or Spanish as well as Japanese to assist in interpreting should the need arise.

This is your holiday so we plan it the way you want it! We create tours depending on your budget and the number of people in your party. The tours can be planned to be completely private with your personal guide and all transfers by chauffeured private transport or you can also opt to have only certain parts of your tour private and join small groups for the rest.

Our pricing policy for children is as follows:
– Infant: 0 – 2 years old. No extra charge for tours
– Child: 3 – 11 years old. 50% of adult price
– Adult: 12 years old onwards pays full price
The above is subject to the terms and conditions of each specific tour

Yes. We can plan a tour specifically for Seniors that doesn’t entail a lot of walking and climbing of stairs. However, the tour would be a private one as the itinerary and pace of the tour would be tailored specifically to the age and physical ability of the guest.

For most of the tours we use Japan’s top class public transport services of trains and bus. However, for private tours we provide the option of your own private car, van or bus depending on the number of guests. In Japan most of the sights are visited on foot so there may be a lot of walking depending on the itinerary and type of tour you choose.

Any change requests has to be made in writing by email. Tour change requests cannot be guaranteed and will be subject to the availability and possibility of providing the requested changes. Any extra costs incurred for the changes will have to be paid separately.

We charge 25% of your tour cost at the time of booking. The balance 75% of the tour has to be paid at least 15 days prior to the start of the tour.

All cancellations must be sent by email. Our cancellation refund policy is as follows;
– Up to 45 days prior to start date of tour: 90% refund of booking amount.
– 44 days – 15 days prior to start date of tour: 50% refund of booking amount.
– 14 days prior to start date of tour: No refund of booking amount.
– Refund of 75% balance tour cost will be subject to the contract of each specific tour.

Although tipping is not the norm in Japan its entirely up to you and off course is appreciated!

Please feel free to send us an email or use our contact form with any question that you may have.

No question is too trivial and we’ll do our best to answer it to your satisfaction as quickly as possible!